Brite's Perfect Patient Journey
Here at Brite Dental, we do our utmost to create a pleasant and comfortable patient journey for every patient that walks through our doors.
We understand that dental treatment can be stressful for some patients, so we've taken the time to carefully construct a seamless journey for every Brite patient to ensure your experience with us is as enjoyable stress-free as possible.
What Is A Patient Journey?
For us, a patient's journey is the service and care that a patient receives from the first moment they contact us, visit our practice and get the treatment they need to live healthier lives.
Our whole team take pride in the development and creation of the journey to ensure patients are cared for throughout.
We want our patients to feel comfortable and listened to by our healthcare professionals. From the start of a patient's journey, we aim to provide the highest patient satisfaction possible.
At Brite, we appreciate that every patient's journey is special and unique. Our healthcare professionals spend time understanding all our patients' individual needs and wants.
Why Is The Patient Journey Important To Us?
Due to the wide variety of healthcare choices available to patients today, we want you to feel valued and confident in their choice of Brite Dental to provide the care that you would like.
Implementing a patient journey can improve patient satisfaction and an overall positive experience. We aim to check in with you throughout your patient journey and create a personalised patient experience for everyone who walks through our doors.
The creation of a journey ensures patients are confident and informed at every stage of their care. As the team highlights opportunities to improve care, communication, and new treatments become available in our practices, we can develop our patient journey.
Our ultimate goal is to provide high levels of patient satisfaction, and a carefully constructed patient journey helps us do just that!
Michelle's Patient Journey
When Michelle first came to our dental clinic, she was unhappy with her previous tooth repairs and past patient experiences. She complained of numerous broken fillings and the wearing down of her front teeth. In general, she was feeling unsatisfied with the look of her teeth and was hoping to regain her smile and confidence with it.
We took the time to understand Michelle's unique position to map out her patient journey effectively. We decided to move ahead with treatment that did not involve any drilling, as her teeth were already worn down, and we wanted to conserve as much of her natural teeth as possible.
Brite Dental understands that a positive patient journey requires inputs from both staff and the patient alike. By simply speaking and listening to Michelle, we could cater directly to her needs and create a patient journey map that was personal to her, ensuring that she had the best patient experience possible!
How Modern Technology Shapes Our Patient's Journey
At Brite Dental, we have invested heavily in a modern dental practice with state of the art technology. This allows our expert team to work around our customers and provide a patient experience that is personalised to you!
In the case of Michelle, we used our 3D scanner to get an image of her mouth, which allowed our healthcare professionals to plan accordingly. We then created a physical mould of how we wanted her teeth to look, giving Michelle a clear image of the work we would be doing and the changes we would be making to her teeth and mouth. This simple step gave Michelle confidence in the actions that we were taking and helped create the seamless patient journey that we strive for each and every time.
To make sure Michelle left us with complete patient satisfaction, we finished her treatment by adding a layer of white fillings to give her teeth the shiny, white aesthetic that everyone is after. Not only did she leave with a healthy bite and an improved shape, but her teeth looked dazzlingly white and natural!
So When Does the Patient Journey End?
For many dental practices and businesses, the moment your treatment is finished and you walk out the door, your patient journey ends. However, here at Brite Dental, we believe that this is only the beginning.
Although you may be delighted with your patient experience thus far, we know that you might have questions down the road or some issues that need to be addressed. You may even wish to provide patient feedback, which we always welcome, good or bad! Without this valuable patient participation, we wouldn't be where we are today.
As your chosen dental healthcare provider, we want to ensure total patient satisfaction through treatment and customer service. For all of these reasons, the patient journey of a Brite Dental customer continues long after you've left our clinic.
Patient needs go beyond any other part of our business, so never hesitate to contact our dedicated team of healthcare professionals, whether it's a query big or small. Our goal is always to give the best possible patient experience. We are here to support you no matter where you are in your patient journey.
Call our practice today or inquire online to start your own patient journey! We can't wait to hear from you and do what we do best - providing quality health care and top-notch dental treatment!
